Terms and Conditions for innpulse EMS Studio

1. Acceptance of Terms

By accessing and using the services, website, and facilities of innpulse ("the Studio," "we," "us," or "our"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our services.

2. Services

innpulse provides Electrical Muscle Stimulation (EMS) training services, personal training, and related fitness and wellness services. All services are subject to availability and may be modified or discontinued at our discretion.

• EMS workouts

• Body composition and 3D scanning

• Postural analysis

• Recovery and wellness therapies

• Nutritional tracking & corrective exercise programmes

• Supplements and wellness products

3. Health and Medical Disclaimer

You acknowledge that EMS training can be physically demanding. By using our services, you represent and warrant that you are in good physical health and have no medical condition that would prevent you from engaging in EMS training.

• Consultation: You must inform your trainer of any medical conditions, injuries, or concerns. You may be required to sign a separate health waiver and release form and, in some cases, provide written consent from a medical doctor before participating.

• Safety: You agree to follow all instructions from innpulse staff regarding the use of EMS equipment and exercise techniques. We are not responsible for any injuries that result from your failure to follow instructions or from pre-existing medical conditions.

4. Membership and Payment

• Fees: All membership, package, and session fees are detailed on our website or provided upon inquiry. innpulse reserves the right to change its pricing at any time.

• Payment: All payments must be made in full and on time according to the chosen payment schedule. Failure to pay may result in suspension or termination of services.

• Refunds: Except as otherwise required by applicable consumer protection laws, all fees are non-refundable.

5. Session Booking and Cancellation Policy

48-Hour Cancellation Notice Required

This policy applies to all scheduled appointments, including individual sessions and appointments within a membership or package.

• Booking: All sessions must be booked in advance through our approved booking system.

• Cancellation: If you need to cancel or reschedule a booked session, you must provide the Studio with a minimum of forty-eight (48) hours' notice prior to the scheduled start time.

• Late Cancellation / No-Show:

  • If you cancel or reschedule a session with less than 48 hours' notice, or if you fail to attend a booked session (No-Show), you will forfeit the session.

    
    

• Tardiness: If you are late for a scheduled session, the session will still end at the originally scheduled time, and your trainer is only obligated to provide the remaining portion of the session. If you are significantly late (e.g., 15 minutes or more), the Studio reserves the right to treat it as a No-Show, resulting in forfeiture of the session.

6. Studio Rules and Conduct

• Attire: You must wear the appropriate clothing provided or recommended for EMS training.

• Respect: You agree to conduct yourself in a respectful and non-disruptive manner toward all staff and other clients. Innpulse reserves the right to refuse service and/or terminate the membership of any client whose behavior is deemed inappropriate or violates these Terms.

7. Intellectual Property

The website, content, graphics, and services offered by innpulse are protected by copyright, trademark, and other laws. You may not use any content from innpulse without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, innpulse shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from (i) the use or the inability to use the service; (ii) unauthorised access toor alteration of your transmissions or data; (iii) any other matter relating to the service.

9. Privacy & Data Protection (UK GDPR Compliance)

• We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• When you book services, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email, phone number, and health-related details where relevant.

• This data will only be used for legitimate business purposes, including:

  • Managing your bookings and providing services

  • Communicating updates, offers, and relevant information (with your consent)

  • Improving our website and customer experience

• We will never sell or share your personal data with third parties without your explicit consent, except where required by law.

• You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at Luton@innpulse.co.uk

• Full details can be found in our [Privacy Policy] 

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party sites.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

12. Changes to Terms

Innpulse reserves the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective immediately upon posting to the website. Your continued use of the services after any such changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Luton@innpulse.co.uk

01582 354660

innpulse EMS Studio